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New Email Address - April 20, 2021
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At the City of Collins, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office to discuss your bill with the City Clerk.
For you reference:
~ Water service disconnect notice for delinquent City utilities bill ~
Re-connect fees: 1st = $25; 2nd+ $100
COLLINS CITY COUNCIL ~ WATER SHUT-OFF POLICY
¨ 24th day of month - Meter Reading
¨ 24th day to end of month - Bills Creation
¨ Last day of month - Bills Mailed Out
¨ 1st - 10th of month - Utility bills due
¨ 11th day - Unpaid bills are delinquent
¨ 15th day - Apply penalties to unpaid bills; Send out delinquent/shut-off notices
¨ 21st day - Shut-off unpaid accounts that haven’t set up a payment schedule*
¨ 24th day - Meter Reading
*No special payment arrangement for accounts with $250 bill in the current month.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.